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Shipping Policy

Shipping Policy

Eco Torque Gearbox & Clutch Centre ("Eco Torque", "we", "our" or "us") operates https://www.eco-torque.co.uk ("Website").

By placing an order through our Website, you agree to the terms set out in this Shipping Policy. These terms are intended to ensure both parties understand and agree to the shipping process, helping to protect both you and Eco Torque while setting clear expectations regarding our service.

1. General

All orders are subject to stock availability.

Whilst we make every effort to maintain accurate stock levels on our website, stock discrepancies may occasionally occur. If an item becomes unavailable after an order has been placed, we will contact you as soon as possible to discuss the available options, which may include:

  • Waiting for the item to be restocked;

  • Receiving a partial shipment (where applicable); or

  • Receiving a refund for the unavailable item.

2. Shipping Costs

United Kingdom

  • Up to 2kg – £6.95

  • 2kg–10kg – £9.99

  • 10kg–15kg – £16.99

  • 15kg–30kg – £24.99

  • Over 30kg (Pallet Delivery) – £75.00

International Delivery

We ship to most countries worldwide using trusted courier services including:

  • Economy Select (selected European countries)

  • Worldwide Express

Shipping costs are calculated automatically at checkout based on the destination country, parcel weight and dimensions.

Please note that deliveries to remote or extended service areas may incur an additional surcharge imposed by the courier.

Shipping prices are subject to change without notice.

3. Delivery Terms

3.1 UK Delivery

Orders placed before 1:00pm (UK time), Monday to Friday, are normally dispatched the same working day, subject to stock availability.

Estimated delivery is typically 1–2 working days via express courier.

3.2 International Delivery

Estimated delivery times are:

  • Europe: 1–3 working days*

  • USA: 1–3 working days*

  • Rest of the World: 2–5 working days*

*Delivery times are estimates only and are not guaranteed.

3.3 Dispatch Times

Our warehouse operates Monday to Friday during normal business hours, excluding UK public holidays.

Orders received outside these hours will normally be dispatched on the next working day.

3.4 Change of Delivery Address

Delivery addresses may be amended at any time before your order has been dispatched.

Once an order has been shipped, we are unable to guarantee that the delivery address can be changed.

3.5 PO Box Addresses

We are only able to deliver to PO Box addresses where supported by the selected postal service. Courier services are generally unable to deliver to PO Box addresses.

3.6 Items Out of Stock

Where an item is temporarily unavailable, we may hold the order until all items are available.

If this results in a significant delay, we will contact you to discuss the available options.

3.7 Delivery Delays

Delivery estimates are provided as a guide only.

Eco Torque cannot be held responsible for delays caused by:

  • Courier operational issues;

  • Adverse weather;

  • Customs clearance;

  • Public holidays;

  • Industrial action;

  • Incorrect delivery information supplied by the customer; or

  • Any circumstances outside of our reasonable control.

If your parcel exceeds the estimated delivery timeframe, please contact us and we will investigate with the courier.

3.8 Safe Place / Non-Contact Delivery

If you authorise the courier to leave your parcel in a safe place or request a non-contact delivery, you accept responsibility for the parcel once it has been delivered in accordance with your instructions.

Eco Torque cannot accept liability for parcels that are lost, stolen or damaged after successful delivery to the nominated location.

4. Tracking

Once your order has been dispatched, you will receive tracking information via email (where available).

Tracking updates are provided directly by the courier and may not update immediately after dispatch.

5. Damaged Deliveries

If your parcel arrives visibly damaged, wherever possible please refuse delivery and notify us immediately.

If the parcel has already been accepted or delivered in your absence, please contact us as soon as possible and provide:

  • Photographs of the packaging;

  • Photographs of the damaged goods; and

  • Your order number.

This allows us to begin a claim with the courier as quickly as possible.

6. Duties, Taxes & Customs Charges

6.1 UK Orders

VAT is included where applicable in the prices displayed on our website for orders delivered within the United Kingdom.

6.2 International Orders

Orders shipped outside the United Kingdom may be subject to:

  • Import VAT

  • Customs duties

  • Local taxes

  • Customs clearance fees

  • Brokerage charges

  • Other import-related fees

These charges:

  • Are not included in the product price or shipping cost unless expressly stated at checkout.

  • Are not collected by Eco Torque Gearbox & Clutch Centre.

  • Are determined solely by the customs authorities in the destination country.

  • Are the sole responsibility of the customer (the importer).

Eco Torque has no control over:

  • Whether import charges will be applied;

  • The amount charged;

  • How those charges are calculated; or

  • Customs clearance procedures or delays.

We do not receive any portion of any customs duties, taxes or import fees charged by your country.

6.3 Customs Delays

International shipments may occasionally be delayed whilst awaiting customs clearance.

These delays are outside our control and are not considered a shipping delay by Eco Torque.

6.4 Refusal to Pay Customs Charges

If customs duties, taxes or import charges are refused by the customer, the shipment may be:

  • Returned to Eco Torque;

  • Held by the carrier;

  • Abandoned; or

  • Destroyed by the relevant customs authority.

Where a parcel is returned, any refund will be subject to deduction of all costs incurred by Eco Torque, including but not limited to:

  • Return shipping costs;

  • Customs charges;

  • Carrier administration fees;

  • Handling charges; and

  • Any other costs incurred in recovering the shipment.

The original outbound shipping charge is non-refundable.

Where a parcel is abandoned or destroyed due to unpaid customs charges, no refund will be payable.

6.5 Import Regulations

Customers are responsible for ensuring that the products they order comply with the import laws, restrictions and regulations of the destination country before placing an order.

6.6 Questions Regarding Customs Charges

If you require further information regarding customs duties, VAT or clearance fees applied to your shipment, please contact your local customs authority or the courier responsible for your delivery.

Eco Torque is unable to calculate, amend or refund these charges.

7. Order Cancellations

Orders may be cancelled at any time before dispatch.

Once an order has been dispatched, it cannot be cancelled and will instead be subject to our Returns & Refund Policy.

8. Insurance

Shipments are insured in accordance with the terms and limits of the courier service used.

8.1 Damaged in Transit

Where a parcel has been damaged during transit, we will arrange either a replacement or refund once the courier has completed their investigation and accepted the claim.

8.2 Lost in Transit

Where a parcel is deemed lost by the courier following their investigation, we will arrange either a replacement or refund.

Please note that courier investigations can take several working days depending on the carrier.

9. Customer Service

If you have any questions regarding your order or this Shipping Policy, please contact us:

Eco Torque Gearbox & Clutch Centre

Website: https://www.eco-torque.co.uk

Contact Form: https://www.eco-torque.co.uk/contact

Email: info@eco-torque.co.uk

Telephone: 01462 835335

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