Eco Torque Ltd – Terms & Conditions
1. General
1.1 These Terms & Conditions apply to all Goods supplied and Work carried out by Eco Torque Ltd (“the Company”) for the Customer.
1.2 No amendment or waiver of these Terms shall be valid unless confirmed in writing by the Company.
1.3 Nothing in these Terms affects the Customer’s statutory rights under applicable UK consumer law, including the Consumer Rights Act 2015.
1.4 “Goods” means any parts, components or items supplied by the Company.
1.5 “Work” means any repair, servicing, diagnostic, fitting, programming or other work carried out by the Company.
2. Estimates & Pricing
2.1 Any estimate provided is an approximation based on the inspection possible at the time.
2.2 Prices may change where supplier costs increase between estimate and supply.
2.3 If additional work or costs become necessary, the Company will seek Customer authorisation before proceeding where reasonably practicable.
2.4 All prices are inclusive of VAT unless otherwise stated.
3. Time
3.1 The Company will use reasonable efforts to complete Work within estimated timescales but shall not be liable for delays caused by factors outside its control. Time shall not be of the essence.
4. Payment
4.1 Payment is due immediately upon completion of the Work unless otherwise agreed in writing. Cheques are not accepted.
4.2 Special order or non-stock Goods must be paid for in advance.
4.3 Work is deemed complete once the Customer is informed the vehicle is ready for collection.
4.4 The Company may retain the vehicle until all outstanding sums, including storage charges, are paid.
4.5 Interest may be charged on overdue accounts at 3% above Barclays Bank Plc base rate.
5. Storage & Uncollected Vehicles
5.1 Storage charges may apply if:
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an estimate is not accepted within 3 days, or
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a completed vehicle is not collected within 24 hours of notification.
5.2 The Company reserves the right, where legally permitted, to exercise a lien over the vehicle and recover outstanding charges through lawful sale procedures following reasonable notice to the Customer.
6. Liability
6.1 Customers should remove personal valuables from the vehicle. The Company accepts liability only for loss or damage caused by its negligence or breach of duty.
6.2 Nothing excludes liability for death or personal injury caused by negligence.
6.3 Subject to applicable law, the Company shall not be liable for indirect or consequential losses including loss of profits, business, vehicle use, accommodation, recovery or transportation costs.
6.4 The Company shall not be liable for delays or failure caused by circumstances beyond its reasonable control.
7. Returns & Refunds
7.1 Goods may only be returned within 14 working days if:
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agreed by the Company,
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unused and in original condition,
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and not specially ordered or programmed.
7.2 The Company may apply a handling charge of up to 20% on accepted returns.
7.3 Special order, VIN-specific, programmed or software-linked Goods are non-returnable unless defective or required by law.
7.4 Electrical items which have been opened, fitted, programmed or installed may not be returned for credit unless proven defective.
7.5 Customers are responsible for safe return packaging and transit damage.
8. Warranty
8.1 Unless otherwise stated in writing, the Company warrants its workmanship for 12 months or 12,000 miles, whichever occurs first.
8.2 Parts supplied by the Company are covered by the applicable manufacturer or supplier warranty where applicable.
8.3 Warranty claims must be reported to the Company immediately and the Customer must provide the Company reasonable opportunity to inspect and remedy the issue.
8.4 Warranty may be refused where defects arise wholly or partly from:
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misuse, negligence, accident or improper installation;
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racing, competition or performance use;
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vehicle modifications or software tuning;
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failure to service or maintain the vehicle correctly;
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overheating, contamination or continued use following a fault;
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repairs, programming or modifications carried out by persons not authorised in writing by the Company;
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incorrect tooling, software, calibration or programming;
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Customer-supplied parts or incompatible components.
8.5 Diagnostic procedures may identify symptoms rather than all underlying faults. Additional faults may become apparent during or after repairs. The Company shall not be responsible for faults not reasonably identifiable during initial inspection.
8.6 Certain components may require coding, programming, calibration or adaptation after installation. Unless agreed in writing, the Company does not guarantee compatibility with modified vehicles, third-party software or pre-existing electrical faults.
8.7 The Company shall not be liable for vehicle recovery, transportation, loss of use or related costs unless agreed in writing.
8.8 Any warranty inspection requiring supplier assessment may require the complete vehicle or component to be returned to the Company in an unmodified condition.
9. Exchange Units & Surcharge Returns
9.1 Exchange units remain the property of Eco Torque Ltd unless otherwise agreed in writing.
9.2 Removed components may be available for Customer inspection for:
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5 working days for clutches, flywheels and slave cylinders;
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3 working days for gearbox and transmission components.
9.3 Serviceable surcharge units must be returned within 14 days unless otherwise agreed.
9.4 Returned exchange units must be correct, complete and like-for-like unless authorised in writing by the Company.
9.5 Returned units must:
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be securely packaged,
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contain no oil or fluids,
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and be safe for transport.
Any resulting damage or courier costs remain the Customer’s responsibility.
9.6 The Company will assess returned units reasonably and in accordance with industry standards. Excessive damage, heat exposure, broken casings or missing components may result in surcharge refusal.
9.7 Exchange units may not be removed from site for external inspection without prior written approval.
9.8 Where a refund is issued on a surcharge-based purchase, the Company reserves the right to return a like-for-like exchange unit instead of refunding the surcharge value.
10. Customer Supplied Parts
10.1 The Company accepts no responsibility for the quality, compatibility or warranty of Customer-supplied parts and no warranty shall apply to failures arising from them.
11. Modified Vehicles
11.1 Vehicles modified from manufacturer specifications, including software tuning or performance modifications, may place additional stress on drivetrain components. Unless agreed otherwise in writing, warranty does not cover failures arising directly or indirectly from such modifications.
12. Intellectual Property
10.1 All media in any format produced on this website or referring social accounts remains the property of Eco Torque Ltd. Copying or reproduction in any format of any content without permission infringes our intellectual property rights.
10.2 Permission to use material from this site can be requested from info@eco-torque.co.uk. Eco Torque reserves the right to refuse permission at any time both on initial request and during the contracted year period. Permission once granted lasts for one calendar year and must be renewed on this date to continue use without infringement.
10.3 Content and material may not be modified or changed without consent as under section 10.2. Alteration of material to deface, or bring Eco Torque into disrepute is strictly forbidden.
Eco Torque Ltd
Unit 1A Portland Ind Est.
Hitchin Road
Arlesey
SG15 6SG Co No:08370821 VAT No:161854696