Eco Torque Ltd — Workshop Terms & Conditions
Version 2.0 · Effective 09/09/2026 · Supersedes all previous versions
1. General and Definitions
1.1These Terms & Conditions apply to all Goods supplied and Work carried out by Eco Torque Ltd ("the Company") for the Customer, and apply to the exclusion of any other terms the Customer seeks to impose.
1.2No employee, servant or agent of the Company has authority to amend, vary, modify or waive any of these Terms except in writing signed by a director of the Company.
1.3Nothing in these Terms affects the Customer's statutory rights. Where the Customer is a Consumer, those rights arise principally under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
1.4"Goods" means all goods, parts, components, fluids and other items supplied by the Company, whether or not supplied in conjunction with the Work.
1.5"Work" means any work carried out by the Company, whether by way of repair, servicing, diagnosis, inspection, dismantling, fitting, programming, coding, calibration or otherwise.
1.6"Vehicle" means the motor vehicle in respect of which the Work is to be carried out.
1.7"Consumer" means an individual acting wholly or mainly outside their trade, business, craft or profession. "Business Customer" means any Customer who is not a Consumer. Clause 21 sets out the variations that apply to Business Customers.
1.8The version of these Terms in force is the version published at eco-torque.co.uk and supplied to the Customer at the date the Vehicle is booked in. The version and effective date are stated at the head of this document.
2. Estimates and Pricing
2.1Any estimate given by the Company is an approximation of the likely cost, based on such inspection as the Company is able to carry out at the time the estimate is given. An estimate is not a fixed quotation unless expressly described as such in writing.
2.2Prices of Goods are those current at the time of the estimate. The Company may increase prices where its own supply cost increases between the estimate and obtaining the Goods, and will notify the Customer before proceeding.
2.3Unless otherwise agreed in writing, if during the Work it becomes apparent that the estimate will be exceeded by more than the greater of £100 or 10% of the estimate, the Company will not continue without the Customer's further express authorisation. Authorisation given orally will be confirmed by the Company in writing.
2.4All prices are inclusive of VAT unless otherwise stated.
2.5Diagnostic, inspection and dismantling time is chargeable in accordance with clause 5.4.
3. Booking In and Acceptance of These Terms
3.1These Terms are made available to the Customer at the point of booking, are displayed at the Company’s premises, are referenced on the Company’s estimates and booking-in documentation, and are published at eco-torque.co.uk/pages/terms-conditions.
3.2By booking the Vehicle in, by delivering or arranging delivery of the Vehicle to the Company’s premises, or by instructing the Company to carry out any Work, the Customer confirms that they have read, understood and accepted these Terms in full.
3.3The Customer’s attention is specifically drawn to clauses 4, 5, 8, 10, 11, 12 and 19, which limit the Company’s liability, impose charges, or impose obligations on the Customer.
3.4The Company will record the Vehicle’s condition on arrival in accordance with clause 4.5. The Customer will be asked to sign or otherwise acknowledge that record, which also records the Customer’s acceptance of these Terms and the version in force.
4. Vehicle Delivery, Condition and Road Testing
4.1The Customer is responsible for delivering the Vehicle to the Company’s premises in a safe and lawful condition. Where the Vehicle is driven to the premises it must be roadworthy and hold current road tax, a valid MOT certificate where applicable, and valid insurance.
4.2Where the Vehicle is not in a driveable or roadworthy condition it must be delivered by trailer or recovery vehicle at the Customer’s cost, and the Customer must inform the Company of its condition in advance of delivery.
4.3The Vehicle must be presented with a minimum of half a tank of fuel, or a minimum 50% state of charge for electric and plug-in hybrid vehicles, to allow road testing and diagnostic assessment. Where a Vehicle is presented with insufficient fuel or charge, the Company may supply fuel or charge and recharge the cost to the Customer together with a reasonable handling charge, or may return the Vehicle without completing road testing, with diagnostic time remaining payable.
4.4The Customer authorises the Company and its employees to drive and road test the Vehicle on the public highway for the purposes of diagnosis, repair and verification of the Work. The Customer warrants that the Vehicle is taxed, insured and holds a valid MOT as required by law for that purpose, and remains responsible for any penalty, charge, prosecution or offence arising from a breach of that warranty.
4.5The Vehicle’s condition, mileage, fuel or charge level, active warning lights and any visible pre-existing damage will be recorded at booking-in. The record signed or acknowledged by the Customer at that point is the agreed condition of the Vehicle on arrival.
4.6The Customer must supply all keys, security codes, radio codes, locking wheel nut adaptors and any other item necessary to carry out the Work. The Company is not liable for delay or additional cost arising from a failure to do so.
4.7The Customer should remove personal belongings, valuables, recording equipment and aftermarket items from the Vehicle before delivery. In respect of any loss or damage not caused by the Company’s negligence, the Customer must rely on their own insurance.
4.8The Company’s motor trade insurance carries limits on the value of vehicles it may hold and road test. The Company does not accept a Vehicle with a value exceeding £100,000 without prior written agreement, and may decline to road test a Vehicle whose value exceeds the limit of the Company’s motor trade road risks cover. The Customer must inform the Company at booking-in where the Vehicle’s value may exceed that figure.
5. Diagnostics and Scope of Investigation
5.1Diagnosis is limited to faults that are present, reproducible and identifiable at the time of investigation, using the equipment, technical information and access available to the Company.
5.2The Customer acknowledges that a mechanical or electrical system may contain more than one fault, and that a dominant fault may mask others. Where a Vehicle is presented in a non-driving, immobile or otherwise unroadworthy condition, the Company is unable to assess the Vehicle’s behaviour under normal operating conditions. Faults which only become apparent once the Vehicle is returned to a driveable state are pre-existing conditions of the Vehicle and do not constitute a failure of the Company’s diagnosis or workmanship.
5.3The Company does not warrant that any diagnosis will identify every fault present in the Vehicle, nor that rectification of an identified fault will restore the Vehicle to full working order. Any further fault identified during or after completion of the agreed Work constitutes new Work, subject to a new estimate and the Customer’s authorisation.
5.4Diagnostic, inspection and dismantling time is chargeable at the Company’s prevailing rate, whether or not a fault is identified and whether or not the Customer proceeds with the recommended repair. Where a component or assembly has been dismantled for inspection and the Customer declines the repair, the Customer remains liable for the diagnostic and dismantling time and for reassembly, or may elect to collect the Vehicle together with its components in their dismantled state.
5.5The Customer must disclose at booking-in all known faults, warning lights, previous repairs, previous diagnostic work, and any work carried out on the Vehicle by a third party. The Company is not liable for time, cost or consequences arising from incomplete or inaccurate information supplied by the Customer.
5.6Certain components require coding, programming, calibration or adaptation following installation. Unless agreed in writing, the Company does not guarantee compatibility with modified vehicles, third-party software, non-original components or pre-existing electrical faults.
6. Time
6.1The Company will use reasonable endeavours to carry out the Work or supply the Goods within any time period notified to the Customer, but shall not be responsible for delay however caused. Time shall not be of the essence.
6.2Where the Work depends on parts availability, machining, supplier lead times or third-party services, timescales are indicative only.
7. Payment
7.1Unless otherwise agreed in writing, delivery of Goods shall be at the Company’s premises. Cheques are not accepted.
7.2All specially ordered, VIN-specific or pre-programmed Goods must be paid for in full at the time of ordering.
7.3All other Goods shall be paid for on delivery, or in accordance with credit terms agreed in advance in writing.
7.4Work is deemed complete when the Customer is advised by the Company that it has been completed and the Vehicle is ready for collection. The Customer must pay for all Work done, all Goods supplied and any storage charges before the Vehicle may be removed from the Company’s premises.
7.5Interest at 3% over Barclays Bank Plc’s base rate from time to time (both before and after judgment) will be charged from the due date of payment until payment is received.
8. Storage, Uncollected Vehicles and Lien
8.1Where a Vehicle is deposited with the Company for an estimate, storage will be charged at the Company’s current rate of £20 per day from the day after the estimate is sent, unless within three days of it being sent the estimate is accepted or the Vehicle is removed from the premises.
8.2Where the Vehicle is not collected within 24 hours of the Customer being advised that the Work is complete, the Company may charge storage at its current rate of £20 per day.
8.3The Company shall have a lien over the Vehicle and over any component removed from it for all sums due to the Company, and may retain the Vehicle until those sums are paid in full.
8.4Where sums remain unpaid, or where a Vehicle remains uncollected, the Company may exercise its rights under sections 12 and 13 of the Torts (Interference with Goods) Act 1977. The Company will first give the Customer written notice requiring collection of the Vehicle, specifying the Company’s name and address, sufficient particulars of the Vehicle and the place at which it is held, and the sum (if any) payable by the Customer. Where the Vehicle is then not collected and sums remain due, the Company will give a further notice of its intention to sell, in writing and sent by registered post or by the recorded delivery service to the Customer’s last known address, specifying the Vehicle, the place at which it is held, the date on or after which the Company intends to sell, and the sums due. That notice will allow not less than three months for payment before any sale takes place.
8.5The Company will not sell the Vehicle unless it is reasonably satisfied that the Customer is the owner of it. Where the Vehicle is or may be subject to hire purchase, conditional sale, lease, or any other finance or security interest, the Company will instead apply to the court under section 13 of that Act for authority to sell.
8.6Following any sale the Company will account to the Customer for the balance of the proceeds after deducting all sums due to the Company, whether arising from the current or any earlier Work, together with all reasonable costs of sale.
9. Cancellation (Consumer Customers)
9.1Where a Consumer books Work by telephone, email, the Company’s website or otherwise away from the Company’s premises, the Consumer has the right to cancel the contract within 14 days of it being entered into, without giving a reason.
9.2To cancel, the Consumer should notify the Company by any clear statement, including by email to info@eco-torque.co.uk or by telephone on 01462 835335.
9.3Where the Consumer wishes the Work to begin before the end of the 14-day cancellation period, the Company requires the Consumer’s express request to that effect, together with the Consumer’s acknowledgement that the right to cancel will be lost once the Work has been fully performed. The Company will record that request and acknowledgement in writing.
9.4Where Work has begun at the Consumer’s express request and the Consumer then cancels within the 14-day period, the Consumer must pay for the Work carried out up to the point of cancellation, in proportion to the full contract price.
9.5The right to cancel does not apply to Goods that are made to the Consumer’s specification, are clearly personalised, or are VIN-specific, programmed or software-linked to the Vehicle, once supply has begun.
9.6This clause does not apply to Business Customers.
9.7Before a Consumer is bound by a distance or off-premises contract, the Company will provide the Consumer, on a durable medium, with the information required by Schedule 2 to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including the information on the right to cancel and the model cancellation form.
9.8The right to cancel is lost where the Work has been fully performed and performance began at the Consumer’s express request made in accordance with clause 9.3.
10. Liability
10.1Nothing in these Terms excludes or limits the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited.
10.2The Company is responsible for loss of or damage to the Vehicle, its accessories or its contents where that loss or damage is caused by the negligence or breach of duty of the Company or its employees. In respect of loss or damage which is not the responsibility of the Company, the Customer must rely on their own insurance.
10.3Subject to clause 10.1, the Company’s total liability to the Customer for direct loss, damage, costs or expenses arising from any one event or series of connected events shall not exceed £2,000,000. Nothing in this clause limits the Company’s liability to less than the price paid by the Customer for the Work.
10.4Where the Customer is a Consumer, the Company is not liable for loss or damage that was not foreseeable at the time the contract was entered into, or for loss or damage arising from the Customer’s own failure to comply with these Terms.
10.5The Company shall not be liable for the recovery or transportation of the Vehicle, or the cost of it, in the event of a failure, unless otherwise agreed in writing.
10.6The Company shall not be liable for any delay in, or failure to perform, its obligations where that delay or failure is due to any cause beyond its reasonable control.
10.7Following any transmission or clutch repair, the Vehicle may require wheel alignment (tracking), because major supporting components must be removed in order to carry out such work. The Company is not liable for the cost of wheel alignment following such a repair, and recommends that alignment is checked after the Work is complete.
11. Warranty
11.1The Company warrants its workmanship free of defects for 12 months or 12,000 miles from the date of completion of the Work, whichever occurs sooner. This may be extended at the Company’s discretion in writing.
11.2In respect of parts fitted or Goods supplied, the Company assigns to the Customer the benefit of the applicable manufacturer’s or supplier’s warranty. Goods sold but not fitted by the Company are covered by the applicable manufacturer’s warranty on production of the invoice; the Company is under no obligation to fit them.
11.3Any warranty claim must be reported to the Company as soon as reasonably possible after the defect is discovered, and the Customer must give the Company a reasonable opportunity to inspect the Vehicle and, where appropriate, to remedy the defect. Third-party repair costs incurred without the Company’s prior written authorisation will not be reimbursed.
11.4Where a parts failure is claimed, the complete Vehicle must be returned to the Company in an unmodified condition for inspection in accordance with the relevant supplier’s warranty procedure, unless otherwise agreed in writing.
11.5No warranty will apply to the extent that a defect is caused or worsened by any of the following, and then only to the extent of that causal contribution:
- failure to inform the Company of the defect, or to allow the Company to examine and remedy it;
- misuse, negligence, accident, or use of the Vehicle for racing, rallying, track use or similar competitive activity;
- the fitting of any part inconsistent with its intended use, or alteration of a part in a manner inconsistent with its intended use;
- failure to follow the Company's or the manufacturer's instructions on treatment, maintenance and care, or failure to service the Vehicle in accordance with the manufacturer's recommendations;
- failure to complete the secondary 2,000-mile oil service in accordance with the Company’s recommendations, where the defect is attributable to that failure;
- overheating, fluid contamination, or continued use of the Vehicle after a fault has become apparent;
- repair, maintenance, programming or modification carried out by anyone other than the Company, or by a suitably qualified repairer without the Company’s prior written agreement, where that work caused or contributed to the defect;
- use of incorrect tooling, software, calibration or programming;
- Customer-supplied parts, or incompatible components.
11.6This warranty is in addition to, and does not affect, a Consumer’s statutory rights under the Consumer Rights Act 2015. Where those rights provide greater protection than this warranty, those rights apply, and clause 11.5 does not operate to limit them.
12. Third-Party Extended Warranty and Insurance-Backed Claims
12.1This clause applies where the Customer intends to claim the cost of the Work, in whole or in part, under an extended warranty, service plan, insurance-backed policy or similar arrangement provided by a third party ("the Warranty Provider").
12.2The contract for the Work is between the Company and the Customer. The Company is not a party to, and is not an agent of, the Customer’s arrangement with the Warranty Provider. The Customer remains primarily liable to the Company for all sums due, whether or not a claim is made, accepted or paid.
12.3Warranty Providers commonly require a gearbox or other assembly to be dismantled, and the failure to be documented photographically, before they will consider authorising a claim. Where such an inspection is required, the Customer authorises the Company to carry out the necessary dismantling, inspection, photography and reporting, and to release those photographs, diagnostic data and reports to the Warranty Provider.
12.4All dismantling, inspection, diagnostic, photographic and reporting time is chargeable to the Customer at the Company’s prevailing rate, whether or not a claim is subsequently authorised. Such work is undertaken at the Customer’s cost and risk.
12.5Where the Warranty Provider declines the claim in whole, the Customer is liable for all costs and charges incurred up to that point, including dismantling, diagnosis, inspection, reporting, any parts already ordered, storage, and where applicable the reassembly of the Vehicle.
12.6Where the Warranty Provider authorises the claim in part only, or applies its own labour rate, parts pricing, betterment deduction, contribution limit or policy cap, the Customer is liable for the difference between the sum authorised and the Company’s invoice in full.
12.7The Company gives no representation or guarantee that any claim will be authorised, or authorised in any particular amount, and is not liable for a Warranty Provider’s decision, delay, rate limits or refusal to pay.
12.8Where the Warranty Provider requires the use of specified, reconditioned or salvaged parts, or of its own nominated supplier, the Company’s warranty under clause 11 does not extend to those parts and the Company accepts no liability for their quality, condition or fitness for purpose.
12.9Payment is due from the Customer on completion of the Work in accordance with clause 7, regardless of whether the Warranty Provider has paid. The Company may at its discretion invoice a Warranty Provider directly, but is not obliged to do so, and doing so does not release the Customer from liability. Any sum not settled by the Warranty Provider within 30 days of invoice becomes immediately payable by the Customer.
12.10The Vehicle remains subject to the Company’s lien under clause 8 until all sums are paid in full, including any shortfall arising under this clause.
12.11Where the Vehicle remains at the Company’s premises awaiting a Warranty Provider’s authorisation, inspection or parts supply, storage charges under clause 8 may apply, and the Company is not responsible for delay caused by the Warranty Provider.
13. Returned Goods
13.1Goods which are not normally stocked and are therefore specially ordered from a supplier cannot be accepted back for credit. This includes, without limitation, pre-programmed units containing software or identification specific to the Customer’s Vehicle.
13.2Subject to clause 13.1 and to any statutory right of cancellation, Goods may be returned within 14 days where the Company agrees in writing, and where the Goods are unused and in a resaleable condition. The Company may apply a handling charge of up to 20% of the purchase price.
13.3Where a Consumer exercises a statutory right of cancellation, the Company may reduce the refund to reflect any diminution in the value of the Goods caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
13.4Electrical items which have been opened, fitted, programmed or installed may not be returned for credit unless proven to be defective.
13.5Customers are responsible for the safe return of Goods. Damage resulting from inadequate packaging, and loss in transit, remain the Customer’s responsibility.
14. Surcharge and Exchange Unit Returns
14.1Where Goods are supplied on an exchange basis, the exchange unit remains the property of the Company unless otherwise agreed in writing.
14.2Removed clutches, flywheels and concentric slave cylinders are available for Customer viewing for 5 working days after removal. Removed gearbox and transmission components are available for Customer viewing for 3 working days after removal. Such components remain the property of the Company but may be purchased at a rate set by the Company at its discretion.
14.3Components supplied with a "serviceable surcharge" fee will be inspected by the Company within 30 working days of return. The condition and serviceability of the returned unit is assessed by the Company reasonably and in accordance with industry standards. Damage to gears or casings, missing components and severe heat exposure are examples of conditions which may result in a unit being classed as non-serviceable.
14.4Units deemed non-serviceable remain the property of the Company unless otherwise agreed in writing.
14.5Components covered by clause 14.2 may not be removed from site for external inspection. The Company may at its discretion permit on-site inspection by a third party.
14.6Customers purchasing gearbox and transmission units must return the old unit within 14 days. Failure to do so will result in no refund of the serviceable surcharge fee.
14.7The returned unit must be the correct, complete, like-for-like unit. Different variants may not be substituted without the Company’s prior written permission.
14.8Customers are responsible for returning units safely and in an environmentally sound manner. Units must be securely fastened and must not contain oil or other fluids which might leak and cause damage to packaging or to courier services. Any resulting damage or cost is the Customer’s responsibility.
14.9Where a refund is issued on a surcharge-based purchase, the Company may return a like-for-like exchange unit instead of refunding the surcharge value.
15. Customer-Supplied Parts
15.1The Company accepts no responsibility for the quality, condition, compatibility or warranty of parts supplied by the Customer, and no warranty shall apply to any failure arising from them.
15.2Where Work has to be repeated or extended because a Customer-supplied part is faulty, incorrect or incompatible, the additional labour and parts are chargeable to the Customer.
16. Modified Vehicles
16.1Vehicles modified from manufacturer specification, including by software tuning or performance modification, may place additional stress on drivetrain components. Unless otherwise agreed in writing, warranty does not cover failures arising directly or indirectly from such modifications.
16.2The Customer must disclose any modification to the Vehicle, including engine or transmission software changes, and any use of the Vehicle for racing, rallying, track or other competitive or off-road purposes, at booking-in.
16.3The Company does not accept vehicles which are not licensed for road use, or which are used, built or adapted for racing, rallying, track or other competitive or off-road use, except by prior written agreement. The Customer must disclose any such use at booking-in.
17. Courtesy Vehicles
17.1Where the Company provides a courtesy vehicle, its use is governed by the Eco Torque Courtesy Car Loan Agreement, which the Customer must sign before taking the vehicle. That agreement prevails over these Terms in respect of courtesy vehicles.
17.2In summary, and without limiting that agreement: the Customer must hold a full and valid UK driving licence, must meet the age and licence-held requirements of the Company’s motor insurance, and must provide a copy of their licence which the Company will retain; the Customer is responsible for the insurance excess in the event of an accident regardless of fault; the Customer is responsible for all fines and charges incurred while the vehicle is in their custody; and fuel used must be replaced before the vehicle is returned, failing which a replacement fuel charge will apply.
18. Subcontracting
18.1The Company may subcontract elements of the Work, including machining, mechatronic and unit rebuilding, ECU coding and specialist testing, to third parties. The Company remains responsible to the Customer for Work subcontracted in this way.
18.2Timescales for Work involving third parties are dependent on those third parties and are indicative only.
19. Photography, Film and Media
19.1The Company’s premises are a content production environment. The Company routinely creates photographic, video and audio material on site, including material featuring vehicles, components, work in progress and the workshop generally, for its own records, technical documentation, training, and for marketing and publication including on its website and social media channels.
19.2The Company’s lawful basis for creating and publishing material in which a Vehicle, its components or the Work appear is its legitimate interest in recording, documenting and promoting its work. Where an individual is identifiable in that material, the Company will obtain that individual’s express consent before publishing it.
19.3A Customer who does not wish their Vehicle to feature in published material may say so at booking-in, where the position is recorded on the booking-in record, or at any time afterwards by writing to info@eco-torque.co.uk. The Company will give effect to any such request in respect of material not yet published, and will use reasonable efforts to withdraw material already published.
19.4All photographic, video and audio material produced by the Company remains the sole property of the Company. The Customer acquires no right, title, interest, claim or entitlement to any fee or royalty in respect of material in which their Vehicle appears, nor any right of approval or control over that material’s use, reuse, editing, licensing, distribution or retention.
19.5The Company will not publish the Customer’s name or contact details without consent, and will normally obscure vehicle registration numbers and VINs in published material.
19.6Where a Customer or any other individual is personally identifiable in published material, they may request its removal by contacting info@eco-torque.co.uk, and the Company will comply where reasonably practicable. This clause does not affect clause 19.4 in respect of the Vehicle, its components or the Work.
19.7Because the premises are a recorded environment in which other customers’ vehicles, the Company’s staff and the Company’s own production activity are present, the Customer must deactivate or disconnect any dashcam, interior camera, telematics camera or other audio or video recording device fitted to or carried in the Vehicle before entering the site. The booking-in record confirms whether this has been done.
19.8Where such a device is left connected or active, the Company may decline to carry out the Work until it has been disconnected, or, where the Customer has authorised the Company to do so on the booking-in record, may disconnect or deactivate it. The Company accepts no liability for the device itself, for its settings or configuration, for the loss of any stored recordings, or for its operation or non-operation following collection.
19.9It is the Customer’s responsibility to reconnect, reconfigure and test any such device after collecting the Vehicle. Customers are asked to check that any recording device has been reconnected before leaving the premises.
20. Data Protection
20.1The Company processes personal data in accordance with UK GDPR and the Data Protection Act 2018, as set out in its Privacy Policy at eco-torque.co.uk/pages/privacy-policy.
20.2Diagnostic work may involve accessing data stored by the Vehicle. The Company processes such data only as necessary to carry out the Work.
21. Business Customers
This clause applies only where the Customer is a Business Customer. Where it conflicts with another clause, this clause prevails.
21.1Clause 9 (Cancellation) does not apply. No statutory cancellation right arises.
21.2The Company’s total liability to a Business Customer in contract, tort (including negligence), misrepresentation or otherwise, arising from or in connection with the Work, shall not exceed the greater of the total price paid for the Work or £25,000. A Business Customer requiring a higher limit may request one in writing before the Work begins, and the Company will consider that request, if necessary on revised terms and at a revised price. This clause does not affect clause 10.1.
21.3The Company shall not be liable to a Business Customer for loss of profit, loss of business, loss of contract, loss of use of the Vehicle, loss of goodwill, or any indirect or consequential loss, however arising.
21.4The Business Customer shall indemnify the Company against any claim, loss or cost arising from: (a) faults present in the Vehicle prior to the Work which were not reasonably identifiable at the time of investigation; (b) inaccurate or incomplete information supplied to the Company; and (c) any breach of the warranties given in clause 4 — save to the extent that the claim, loss or cost is caused by the Company’s own negligence or breach of these Terms.
21.5The Business Customer confirms that it does not deal as a consumer and that these Terms are reasonable in the context of the parties’ dealings.
22. Intellectual Property
22.1All media in any format produced on the Company’s website or associated social accounts remains the property of Eco Torque Ltd. Copying or reproduction of any content in any format without permission infringes the Company’s intellectual property rights.
22.2Permission to use material may be requested from info@eco-torque.co.uk. The Company may refuse permission at any time, both on initial request and during any granted period. Permission once granted lasts for one calendar year and must be renewed to continue use without infringement.
22.3Content and material may not be modified or altered without consent under clause 22.2. Alteration of material to deface it, or to bring Eco Torque Ltd into disrepute, is strictly prohibited.
23. General
23.1These Terms, together with the estimate and booking-in documentation, constitute the entire agreement between the parties in respect of the Work, and supersede any prior discussion or representation. Nothing in this clause limits liability for fraudulent misrepresentation.
23.2If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
23.3No failure or delay by the Company in exercising any right under these Terms constitutes a waiver of that right.
23.4The Company may assign or subcontract its rights and obligations under these Terms. The Customer may not do so without the Company’s written consent.
23.5A person who is not a party to the contract has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these Terms.
23.6These Terms and any dispute arising from them are governed by the law of England and Wales, and the parties submit to the exclusive jurisdiction of the courts of England and Wales. Where the Customer is a Consumer resident in Scotland or Northern Ireland, they may bring proceedings in their local courts.
23.7Complaints should be addressed in the first instance to info@eco-torque.co.uk or 01462 835335.
23.8Where these Terms conflict with any other terms or policy published by the Company, the following order of precedence applies to Work carried out at the Company’s premises: (a) the Eco Torque Courtesy Car Loan Agreement, in respect of courtesy vehicles; (b) these Terms; and (c) any other published policy. The Company’s online parts sales terms govern the purchase of Goods through the Company’s website where no Work is carried out.